Return Policy – Although we believe that you will be delighted with your order, it is possible on an occasion where you feel it necessary to return an order. We will accept returns and give refunds where the goods have not been opened or damaged. As per the Consumer Rights Act 2015, you have 14 days from receiving the item(s) to inform us you wish to make a return, you would then have an additional 14 days to get the item(s) back to us. Shipping costs back to us are normally at your expense (except where the goods do not comply with statutory requirements) and we can only credit you upon safe receipt and inspection of the goods at our premises. Any refunds will be paid as soon as possible within 14 days of you contacting us, providing we have the products received back from the courier. Please note, that any card processing fees incurred will be non-refundable.
We specialize in rare and old whisky, therefore quite often the bottles and/or packaging can sometimes be in a non-perfect condition, something that would be expected from bottles as old as 50+ years. We will endeavor to explain any imperfections in our descriptions and/or display them in the original photographs that we use. All photographs used are our originals and never stock photos.
Sometimes with older bottlings the cork or closure may have deteriorated, we recommend great care is taken when opening any bottle. We cannot guarantee the condition of a bottle’s cork or closure and thus the item is sold as described.
If bottles are broken or damaged in transit to you, the damaged goods must be returned to us. Shipping costs for the damaged product back to us will be at our expense. Contact us to arrange shipping back to us, if this is the case.
Crown whisky Store can only credit customers for the items that have been damaged upon safe receipt of the products into our hands.
Upon receipt of your order, you should carefully inspect it to make sure that the products are intact and as described. The courier must be informed of breakages or shortages at the time of delivery. We will not accept any claims for breakages or shortages unless they are stated on the couriers documentation.
Crown Whiskey Store is responsible for all insurance of goods, unless stated otherwise.
Crown Whiskey Store will provide an exchange or a Return Policy if any products turn out to be faulty or if goods are different from those specified when ordered. To enquire about a refund customers should contact us within 14 days of receipt of the goods, only where the products have not been opened or damaged.
We aim to deal with complaints effectively, in a fair, confidential, and speedy manner. We endeavor to respond to all complaints within five working days.